FAQ's ❓

What is your policy for returns and exchanges?

We’re confident you’ll be delighted with every purchase from www.Tscomely.com, however we’ll understand if you change your mind and would like a refund or exchange.
Please contact us within 7 days of receiving your order. We’ll then advise you how to go about returning the item(s) to us, as long as they are still in their original and unused condition, with all packaging and tags.

We try to make sure all your items are packed safely and securely but sometimes things
can get bumped during transportation. If an item has arrived damaged or any faulty item received, please contact us within 7 days of receiving your order.

Small manufacturing marks, imprints or additional fibres that do not
greatly impact the usability or looks of the item will not be treated as refundable defects - subject to individual evaluation.

Please note, a non-refundable transaction fee is charged to us by our payment provider which will be deducted from any refunds on items returned to us that are NOT faulty or broken. In these cases, return postage is also the responsibility of the customer.

In the case of a faulty or broken item, T's Fried Scoop will cover the return postage cost and we will also absorb the non-refundable transaction fee.

It is the responsibility of the customer to ensure that items are returned safely, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary.

What happens next?

Once we’ve received the item(s) back in their original condition, we’ll initiate a refund within 48 hours, via the method you used to pay.
Delivery costs are non-refundable (except in the rare case of incorrect, faulty or damaged items being received).
If you return an entire order which used free delivery, we’ll deduct our exact delivery cost from the refund amount.

If you requested an exchange and the cost of your new item(s) is different from the cost of your original item(s),
we’ll refund or charge you the difference appropriately.
It’s vital to include your order number with any returns.

Cancellation before dispatch

If you would like to cancel your order and it has not been dispatched yet, please email us ASAP. Please note that a non-refundable transaction fee is charged to us by our payment provider, and this will be deducted from your refund.




My order hasn’t arrived yet, what shall I do?

If your order doesn’t arrive in the expected time, please contact us for information on what to do next. To determine that a parcel is lost, we generally ask that customers allow 7 days
from dispatch for orders sent within the UK, before we can send a replacement order or issue a refund.
If an order tracks as delivered then there may be extra processes
in determining the loss of an order including starting an investigation with the postal system.

Feedback 🫶

We really value any feedback you may have, and we love hearing from our customers. If you have anything to say about the items you
received or service you experienced here, please Contact Us 
We’d also really appreciate you leaving us a review on, 
Google or directly to us. We take a lot of pride in our positive reviews, it means a lot to us! If for any reason you weren’t 100%
happy with your experience, please get in touch with us
before leaving a review, as we’re confident we can make it right with you 😇

The only thing we love more than customer feedback is kawaii photos! Please use our hashtag #tscomelys on social media, please Tag Us @Tscomelys. We have the following socials: Instagram @tscomelysTwitter @tscomelys, TikTok @tscomelys Facebook @tscomelys and YouTube @tsfriedscoop

Your Google opening hours are only for your Camden shop, what if need to get in touch about anything else?

You can always use our Contact Us page. Otherwise, please use the same number you will see on Google and call us: 020 3633 4083 

Our office is open Monday - Friday 8:00am - 4pm

Our email for orders is: Info@tscomelys.com